House rules
A few rules that keep the schedule calm for every dog, including yours.
Cancel at least 24 hours before your appointment and your deposit is refunded. We understand that things come up, so please tell us as early as you can. If you cancel with less than 24 hours’ notice, arrive more than 15 minutes late, or don’t show up, the deposit is not refunded. The 20% deposit is shown on the payment page when you book online, and it holds your spot so another dog can’t take it.
Grooming has a 15-minute grace period. After that you are late: the appointment is forfeited and your deposit is not refunded. After three no-shows, we won’t be able to book future appointments.
Please pick up within 30 minutes of your dog being ready. After that, a boarding fee applies. If you’re running late, let us know early so we can plan.
Dogs must be at least 8 weeks old and current on their rabies vaccine (puppies between 8 and 16 weeks are the exception), given at least 48 hours before service. The full list of vaccine and health requirements is below.
We will not force a groom. If your dog needs a pause, a shorter service, or a follow-up visit, we will say so. Safety for the dog and the groomer always comes first.
Barkly’s is home-based. The studio address is shared after confirmation. Please arrive on time, keep siblings and extra guests to a minimum, and follow any parking notes we send.
Age: 8 weeks and up
These requirements keep every dog we care for safe.
House visits are for homes with two or more dogs. For one dog, book a studio appointment.
House visits cost 25% more than studio visits, rounded to the nearest $5, and every dog after the second gets $5 off. The full price table is on the Grooming page.
We bathe your dogs in your bathtub, using your water.
We vacuum up the hair after the groom, but we can’t guarantee your space will be fully clean afterward.
We serve families across Charlotte NC, South End NC, South Charlotte NC, Tega Cay SC, Fort Mill SC, Ballantyne NC, Matthews NC, Belmont NC, and Gastonia NC. Fort Mill and Matthews families book the same way as Charlotte clients, online or by phone.
Book grooming online at barklysclt.com/book (Setmore). You can also call (980) 320-0502 or message us on WhatsApp. We’re open By Appointment Only. Boarding and daycare are by request. Use the form on the Boarding page or call, and we’ll confirm availability.
Brush regularly between appointments so mats don’t build up, especially on doodles and longer coats. Keep the coat at a comfortable length you can maintain at home, and book sooner if you notice tangles, skin irritation, or your dog seems uncomfortable. Heavy matting or a thick coat takes longer. If it will cost extra, we’ll tell you the price at drop-off.
No. Since Barkly’s is a Fear-Free studio, we don’t use cages or kennel runs, and we never rush a dog through a haircut. Dogs stay in our home and get one-on-one attention.
All breeds are welcome. We have extra experience with poodles, schnauzers, doodles, and small breeds, and we pace every visit to the dog.
Boarding is an overnight stay in our calm home. Daycare and dog sitting are daytime only, with play, rest, and a familiar face while you’re at work or out for the day. Both use Fear-Free handling and are confirmed based on availability.